Frequently Asked Questions
Everything you need to know about The Butters Hygienics
What makes your products different from drugstore brands?
At The Butters Hygienics, we prioritize raw, plant-based ingredients and avoid synthetic fillers, parabens, and sulfates. Our formulas are concentrated and handcrafted to ensure maximum potency and skin safety.
How long will it take for my order to ship?
Most orders are processed within 2-4 business days. Once shipped, standard delivery typically takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your package leaves our facility.
Are your products safe for sensitive skin?
Yes, our products are formulated with gentle, natural oils and butters. However, we always recommend performing a patch test on a small area of skin before full application to ensure no individual sensitivities occur.
What is your return policy?
Due to the hygienic nature of our beauty products, we cannot accept returns on opened items. If you receive a damaged or incorrect product, please contact us within 14 days of delivery for a replacement or refund.
Do you test your products on animals?
Absolutely not. The Butters Hygienics is 100% cruelty-free. We test our products on ourselves and willing human volunteers, never on animals.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.