Returns & Exchanges

At The Butters Hygienics, we want you to love your skin and your purchase, which is why we offer a 30-day window for returns or exchanges on most items. Please note that for safety and hygiene reasons, certain personal care products must be unopened and in their original packaging to qualify.

1

Initiate Your Request

Contact our support team via our online portal or email with your order number and the reason for your return to receive a Return Authorization.

2

Prepare Your Package

Securely pack the items in their original packaging, ensuring that lids are tightened and protected to prevent any leaks during transit.

3

Ship It Back

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location within 7 days of receiving your authorization.

4

Receive Your Refund

Once our warehouse inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing